Terms of Service

1. Website Information

The information provided on this website is for general informational and promotional purposes.

While we make reasonable efforts to keep information accurate and current, website content may occasionally contain errors, omissions, or outdated information.

We may update or change website content, services, pricing, promotions, availability, or these Terms at any time.

2. Health and Wellness Information

Information provided by Vital through this website, advertisements, emails, text messages, or other communications is not intended to replace professional medical advice, diagnosis, or treatment.

Cryotherapy, red light therapy, and other wellness services may not be appropriate for everyone.

If you have questions about whether a service is appropriate for you, you should consult a qualified healthcare professional.

Vital may require screening or additional information before providing certain services and may decline or postpone a service where reasonably necessary for safety.

3. Services and Appointments

Services are subject to availability.

Specific appointment details, preparation instructions, eligibility requirements, and other service information may be provided during booking or before your appointment.

Clients are responsible for providing accurate information when booking or communicating with Vital and for following reasonable instructions provided by Vital staff.

4. Offers and Promotions

From time to time, Vital may offer introductory pricing, discounts, packages, bonuses, trials, or other promotions.

Unless otherwise stated:

• Promotions are subject to availability
• Eligibility requirements stated with the offer apply
• Offers may be limited to new clients or specific services
• Promotional offers may not be combined with other promotions unless expressly stated
• Vital may modify or discontinue an offer where permitted by law

Any specific terms displayed with an offer form part of that offer.

5. Pricing and Payment

Prices displayed on the website or in advertisements are subject to the terms of the applicable offer or service.

Applicable taxes or other charges may apply.

Any payment, cancellation, refund, package, membership, or expiration terms specifically disclosed when purchasing or booking a service will apply to that transaction.

Nothing in these Terms limits any rights or remedies that cannot legally be waived under applicable consumer protection law.

6. Text Messages and Email Communications

If you provide your telephone number or email address and consent to receive communications from Vital, we may contact you regarding your inquiry, appointment, services, and related offers.

Communications may be sent through automated systems.

Message and data rates charged by your mobile provider may apply.

You may withdraw consent to commercial communications at any time.

For text messages, reply STOP to unsubscribe.

For marketing emails, use the unsubscribe option provided in the message or contact Vital directly.

We will honor valid unsubscribe requests in accordance with applicable Canadian law.

Certain non-promotional communications that are reasonably necessary to respond to a request, manage an appointment, complete a transaction, or provide a service you requested may still be sent where permitted by law.

7. Communications You Provide

You agree that information you submit through our website or forms will be accurate to the best of your knowledge.

You must not use our website or communications systems to:

• Submit false or misleading information
• Impersonate another person
• Attempt to interfere with the website or its security
• Introduce malicious software or harmful code
• Use the website for unlawful purposes

8. Privacy

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy.

By using our website or submitting information to Vital, you acknowledge that you have had an opportunity to review our Privacy Policy.

9. Third-Party Services and Links

Our website may use or link to services operated by third parties, including scheduling platforms, communication providers, payment providers, social-media platforms, advertising platforms, and other service providers.

Vital does not control independent third-party websites or services and is not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may also be governed by their own terms and privacy policies.

10. Intellectual Property

Unless otherwise stated, the content on this website, including text, branding, logos, graphics, photographs, videos, page designs, and other materials, is owned by or licensed to Vital Cryotherapy Vancouver.

You may use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit website content without permission from Vital or the applicable rights holder.

11. Website Availability

We do not guarantee that the website or any online feature will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, or discontinue portions of the website when reasonably necessary for maintenance, security, operational, or business reasons.

12. Disclaimer

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Vital does not guarantee that use of the website, information presented on the website, or any wellness service will produce a particular result.

Individual experiences with wellness services may vary.

Nothing in these Terms excludes warranties, rights, protections, or remedies that cannot legally be excluded under applicable law.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Vital will not be liable for indirect, incidental, special, consequential, or similar damages arising solely from use of, or inability to use, this website.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.

These Terms do not limit any statutory consumer rights that cannot legally be waived.

14. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.

Any dispute relating to these Terms will be subject to the jurisdiction of the courts of British Columbia, except where applicable law requires otherwise.

15. Changes to These Terms

We may update these Terms periodically to reflect changes in our website, services, business practices, or legal requirements.

The current version will be posted on this page with an updated effective date.

Continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

16. Contact

Questions regarding these Terms may be directed to: