Privacy Policy

1. Information We Collect

Depending on how you interact with Vital, we may collect:

Information You Provide

This may include:

• Name
• Email address
• Telephone number
• Appointment or booking information
• Information you provide when contacting us, submitting a form, requesting information, or communicating with our team

Our advertising lead forms are intentionally designed to collect basic contact information only, such as your name, email address, and telephone number.

We do not intentionally request information about medical conditions, symptoms, pain, mental health, treatment reasons, or other sensitive health information through our advertising lead forms.

Vital may separately request health or safety information where reasonably necessary to provide services safely or determine whether a particular service is appropriate. Such information is handled for those purposes and is not intentionally provided to advertising platforms for advertising measurement or matching.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device information
• User agent
• Pages viewed
• Referring website or advertisement
• Approximate visit time and interaction information
• Cookies and similar technologies
• Advertising and analytics event information

2. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and requests
• Provide information about an offer, service, or appointment
• Contact prospective clients who request information
• Schedule and manage appointments
• Send appointment-related communications
• Send authorized follow-up text messages or emails regarding an inquiry or related offer
• Maintain customer and lead records
• Provide and improve our services
• Operate, maintain, secure, and improve our website
• Measure the effectiveness of advertising
• Understand how visitors interact with our website
• Prevent fraud, misuse, or security incidents
• Comply with applicable laws and legal requirements

We will not use personal information for a materially different purpose without obtaining additional consent where required.

3. Text Messages and Email Communications

If you provide your telephone number or email address and agree to receive communications from Vital, we may contact you regarding your inquiry and related offers.

Some communications may be sent using automated systems.

You may withdraw your consent at any time.

For text messages, you may reply STOP to unsubscribe.

For marketing emails, you may use the unsubscribe option provided in the message or contact us directly.

Message and data rates charged by your mobile provider may apply.

We will process valid unsubscribe requests as soon as reasonably practicable and in accordance with applicable Canadian law.

Withdrawing consent to marketing communications does not prevent Vital from sending communications that are reasonably necessary to complete an existing transaction, respond to a request you make, or provide a service you have requested where permitted by law.

4. Advertising and Analytics

Vital may use advertising and analytics technologies provided by third parties, including Meta Platforms, to understand website activity, measure advertising performance, and determine whether advertising resulted in inquiries.

These technologies may collect or receive information such as:

• Browser and device information
• IP address
• Website activity and interactions
• Technical advertising and analytics information
• Contact identifiers provided when someone submits a lead form

Where appropriate, certain identifiers may be transformed or cryptographically hashed before being transmitted for advertising measurement purposes.

Vital may also use lead-generation forms provided directly by advertising platforms such as Facebook or Instagram. If you voluntarily submit information through one of these forms, the advertising platform may collect that information and provide the information you choose to submit to Vital.

We may use information received through advertising lead forms to:

• Respond to your inquiry
• Provide information you requested
• Contact you regarding the relevant service or offer
• Conduct authorized follow-up communications

We do not intentionally provide medical conditions, symptoms, pain information, treatment reasons, mental-health information, or other sensitive health information to advertising platforms for advertising measurement or audience matching.

Third-party advertising and analytics platforms process information according to their own privacy policies and terms.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, browser identifiers, and similar technologies for:

• Website functionality
• Security
• Analytics
• Advertising measurement
• Understanding website usage
• Improving our advertising and website experience

These technologies may allow Vital and third-party service providers to recognize a browser or device and understand interactions with our website.

You may control certain cookies through your browser settings and may also use privacy and advertising controls made available by relevant advertising platforms.

Disabling certain technologies may affect website functionality or the ability to measure advertising performance.

6. How We Share Personal Information

We do not rent or sell your personal information.

We may disclose information only where reasonably necessary to service providers that help us operate our business, such as providers of:

• Website hosting
• Customer relationship management systems
• Workflow and automation systems
• Email and SMS communications
• Appointment and scheduling systems
• Cloud infrastructure
• Analytics
• Advertising and advertising measurement
• Security and fraud prevention

These providers may only receive information reasonably necessary to perform services on our behalf and may be subject to their own legal and contractual privacy obligations.

We may also disclose information:

• When required or permitted by law
• To respond to lawful requests from courts, regulators, or law-enforcement authorities
• To protect Vital, our customers, or others from fraud, security threats, or unlawful activity
• In connection with a legitimate corporate transaction, such as a merger, acquisition, financing, or sale of a business, subject to applicable privacy requirements

7. Processing Outside Canada

Some of our service providers may store or process information in Canada, the United States, or other jurisdictions.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, governments, law-enforcement authorities, or regulators in accordance with those laws.

We take reasonable steps when selecting and working with service providers to protect personal information under our control.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Manage customer or prospective-customer relationships
• Maintain records of communications and consent
• Meet legal, accounting, security, and regulatory requirements
• Resolve disputes or enforce agreements

Where personal information has been used to make a decision that directly affects an individual, we will retain that information for the period required by applicable privacy law.

We may retain records demonstrating consent to electronic communications for as long as reasonably necessary to demonstrate compliance with applicable requirements.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it.

9. Security

Vital uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against risks such as:

• Unauthorized access
• Unauthorized collection or use
• Loss
• Theft
• Disclosure
• Modification
• Copying
• Destruction

No internet transmission, electronic communication, or data-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

10. Accuracy, Access and Correction

We take reasonable steps to keep personal information accurate and complete where appropriate.

Subject to applicable law, you may contact us to:

• Ask whether we hold personal information about you
• Request access to personal information under our control
• Ask how your information has been used or disclosed
• Request correction of inaccurate or incomplete personal information
• Withdraw consent where our processing relies on consent
• Ask questions about our privacy practices

We may need to verify your identity before processing an access or correction request.

Certain information may be withheld where permitted or required by law.

11. Withdrawal of Consent and Deletion Requests

You may withdraw consent to certain uses of your information by contacting us.

Withdrawal of consent may be subject to reasonable legal, contractual, operational, or record-retention requirements.

You may also ask us to delete personal information that is no longer reasonably required, subject to any legal or legitimate business requirements that require us to retain it.

For text communications, reply STOP to unsubscribe.

For email marketing communications, use the unsubscribe option contained in the email or contact us directly.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

Vital is not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal requirements.

The current version will be posted on this page with an updated effective date.

14. Contact and Privacy Questions

Questions, access requests, correction requests, or concerns regarding this Privacy Policy or Vital's handling of personal information may be directed to:

Vital Cryotherapy Vancouver
488 Drake Street
Vancouver, British Columbia V6B 5S9
Canada

Email: info@vitalcryotherapyvancouver.ca

Phone: 778-956-2796